Flight/Origin-Destination: 620 YYZ-YHZ
Date: May 28, 2011
Cabin: J
Status: SEc

Pre departure
Was check in quick and efficient? Computer

Did you use priority security (if eligible) and if so, was it quick and efficient?
I checked in on the third floor at YYZ instead of through the priority and actually found it very smooth.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?

Time to change the chickpea salad! Can we get some friendlier staff at the Domestic Lounge check in? This cannot be too stressful, especially compared to doing a flight at the gate but why is there such grumpiness and apathy? They've even stopped writing in the gate, let alone making eye contact or saying "welcome" or "hi". Is it just me? There is a huge difference in the friendliness between the agents at the Domestic Lounge and the International Lounge at YYZ. Any thoughts on why?

Was priority boarding offered (if applicable to your status) and efficient?

The Gate Agents were in top form. They made some funny comments during the announcements and were very efficient. Two had walkie talkies so I think they were fairly senior. But there really were efficient!! And pleasant!! (Gate 141)

If there was a delay, did the gate agent provide timely updates? Yes, there was a delay and they did provide updates.


Onboard - J cabin:
Were the crew professional & well groomed? Yes

If there was a delay, were you provided with timely updates?

There was a further delay related to loading cargo but the first officer and cabin crew were very conscientious in providing updates.

Was the IFE activated on the ground? YES

Was a pre-departure beverage offered on the ground? Yes, water and OJ.........I still pine for a bit of variety. Does anyone remember the mango juice days?

Did crew offer to hang your jacket? Yes. And did so with a smile.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Orders taken on the ground. The SD addressed me by name and did the SEs first. She really was outstanding throughout the flight (see below)

Did crew offer a hot towel prior to the meal service? Yes.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)

Service was appropriately delayed because of turbulence but the crew completed the entire meal service and just got the trays collected before touchdown. (In fact, my chicken arrived when the First Officer said "we have just started out descent into Halifax and are 140 miles west of the airport". However, to their credit, the cabin crew let us finish our meals without being hurried or harried.

How was the quality of all the meals? Chicken was good. Chocolate cake was disappointing.


Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.


Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A.

Overall experience/any other comments: Amazingly competent and engaged SD and cabin crew. Everyone was upbeat and positive. It was great.