Flight/Origin-Destination: YWG-YYZ
Date: 27.5.2011
Cabin: J (paid)
Status: None

Pre departure
Was check in quick and efficient? There was no line when I arrived, and as soon as she saw me, the agent walked away.

Did you use priority security (if eligible) and if so, was it quick and efficient? NA

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? More cold food options would be nice (i.e. sandwiches)

Was priority boarding offered (if applicable to your status) and efficient? No -- they no longer seem to do this at YWG

If there was a delay, did the gate agent provide timely updates? NA

Onboard - J cabin:
Were the crew professional & well groomed? Yes.

If there was a delay, were you provided with timely updates? There was a short delay due to the late arrival of the aircraft from YYZ. Update given upon boarding.

Was the IFE activated on the ground? There was a problem with the system, so it had to be reset prior to take off. The crew did a manual safety demo.

Was a pre-departure beverage offered on the ground? NO.

Did crew offer to hang your jacket? NA

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No menus were offered. Orders take in the air.

Did crew offer a hot towel prior to the meal service? Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours. The crew seemed very slow and disorganised on this flight. She served dinner and left the trays uncollected for almost an hour.

How was the quality of all the meals? The chicken was dry.

Did the cabin crew continiously top up the beverage of your choice throughout the flight? No. Coffee/ tea was not offered.