Originally Posted by
JudyJFLA
I have a student employee coming to Montana from Lithuania, who is now stuck in Sweden due to the Iceland Volcano. She is on SAS, and her onward ticket from Chicago to FCA is on Delta. Since her flight to Chicago was cancelled, Delta said her ticket from Chicago to MT will not be honored. Is that legit? I know it is not the same airline and SAS is not part of Skyteam, but I would think in this special situation that Delta would cut her some slack and rebook her. They were notified before she would have flown and did not offer to reebok even with a fee, only that her ticket was worthless. Any ideas other than to whine at the counter in Chicago on her eventual arrival when a seat come available from Europe?
JudyJFLA
Is the whole itinerary on the same ticket? If so, I am guessing that it is on SAS ticket stock and SAS would be the airline that needs to reissue the ticket. Delta ticket numbers start with 006, if the passenger is not on a 006 ticket, they really can't do anything. You will have to go through SAS if this is the case and SAS woul be the airline doing all the rebooking since it was their flight irregularity that caused the passenger to miss the flight on DL to FCA.
If you purchased two seperate tickets (ie one from SAS, and another one from DL) then you probably are out of luck unless you get a really nice agent. You are likely looking at a $150-200 change fee plus/minus any fare difference when you want to rebook. If the ticket price of the ORD-FCA segment was less than the change fee, it would be a "no value" ticket....ie worthless....because you would be better off buying a whole new ticket than having negative value left and applying it to a new one