Originally Posted by
channa
While I understand your point, how is a customer supposed to understand when CO is hyping, or there's something legitimate behind what CO is saying.
If FSC/ISM is a legitimate position, while a BF Concierge is just for show, that's pretty confusing.
I know that "finest people in the business" is hype, so I don't really expect everyone to be great. If anything, by referring to the FSC/ISM as "mumbo jumbo" is not as much a slap in the face as it is lowering the bar closer to reality from the level at which your leader set it.
ok so basically you are advocating walking up to a manager who takes pride in their job and say they are worth nothing. yeah i don't really care about your opinion.
corporate cultures have to merge somehow - CO management is the new UAL management so it makes sense they would be comfortable with their management style. ::shrug::