I thought I understood the Awards/Upgrades display correctly. If the Availability shows a + in the class of service I want, then there is availability for at least the number of seats I selected. I called AA today and they were not seeing the same. The agent said she saw the first class, but did not see business class availability.

I was hoping to paste the screen shot, but seem to be having issue with that.

The specifics are:
DFW-GVA on March 16, 2012
Airline is prefilled to *O Oneworld
Seats = 2

First flight pair:
BA 192 DFW 17:50 LHR 07:30+1 744 FS+ CS+ YS+
-> BA 726 LHR 09:40 +1 GVA 12:20 + 1 319

Why couldn't the AA agent see the business availability?

Also, why doesn't the tool return the MAD routing? Every record that was returned was via LHR. Even though there wasn't availability on the DFW-MAD leg, I would have expected to see that set of flights.

thanks