Originally Posted by
HongKonger
I have heard several people mention Job Well Done certs. Are these real or metaphorical? Forgive my ignorance. When I am especially happy with a DL employee's performance I usually just send an e-mail.
They are for real - PM and DM receive them. I think the PM ones I received were worth 1500 points and the DM ones worth 2500 points. I've given them out to FAs, GA's, and Customer Service Agents who have merited them.