Flight/Origin-Destination:YBG-YUL-YYZ
Date: May 26, 2011
Cabin: Y/J
Status: Basic

Pre departure
Was check in quick and efficient? Used mobile chicken.

Did you use priority security (if eligible) and if so, was it quick and efficient? Flight 1: Everyone is a priority at Bagotville! Flight 2: N/A

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Lounge in Montreal had no white wine. Food area looked a bit tired, but I managed to put together a light meal as usual.

Was priority boarding offered (if applicable to your status) and efficient? Priority boarding was offered on both flights and worked as designed.

If there was a delay, did the gate agent provide timely updates?

YBG-YUL was delayed en route due to storms (I think) and headwinds. YUL-YYZ was delayed 45 minutes due to late incoming aircraft due to storms. I was in the MLL, so I don't know what the gate agent said.

Onboard - J cabin:
Were the crew professional & well groomed? Yes. On behalf of all men everywhere, I would like to apologize to the female FA for every guy staring at her when they boarded.

If there was a delay, were you provided with timely updates? There was a further 1 hour delay after boarding (winds at YYZ). The flight crew informed pax of this fact. Power problems led to a very warm cabin. Crew explained and apologized. I believe headsets were offered in Y to give people something to do during the delay.

Was the IFE activated on the ground? It was not activated on boarding. It was activated about 20 minutes into the delay. I was scarlet with rage as The King's Speech was not available for me to finish from an earlier flight. The IFE was disrupted due to the aforementioned power problems. The Crew explained this situation when it happened.

Was a pre-departure beverage offered on the ground? Water and OJ, with seconds offered during the delay.

Did crew offer to hang your jacket? Yes.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers: yes. No menus on this flight (not a dinner flight), so no orders needed to be taken.

Did crew offer a hot towel prior to the meal service? Yes.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)

45 minutes.

How was the quality of all the meals? Warm chicken wrap was good. Seconds offered.


Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Onboard - Y cabin: Apparently the Y pax killed and ate a Gypsy. Fortunately the curtain was drawn and we were not subject to this unpleasantness.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A.

Overall experience/any other comments Good crew in J.