Originally Posted by
Zamzon
I called US ........
So, I opted to wait in BRU.......
I think the timing here is quite important. When did you call US relative to the scheduled departure time? Had you checked-in? Were you even at the airport.
Don't forget EU rules that apply to all carriers leaving the EU. They go something like this in layman's terms for a 5 hour or more delay.........
"€600, for a flight not within EU of greater than 3500 km in distance"
If you changed all this on the phone with US before the scheduled departure time I'm not certain you'd get anything as you did it all voluntarily.