FlyerTalk Forums - View Single Post - Question about United vouchers on Continental
Old May 25, 2011, 8:41 am
  #54  
SAT Lawyer
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Join Date: Dec 2002
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Originally Posted by SAT Lawyer
I successfully used $400 in UA Type B VDB vouchers to ticket an itinerary with all CO-operated segments at SAT today. Booked and held the reservation over the phone with a UA representative earlier this morning. Although all the flight segments are operated by CO, I deliberately build the itinerary with UA flight numbers. Called UA twice; the first agent said it wouldn't work (so I politely disengaged and hung up); the second agent said it would. Headed over to the airport ticket counter this afternoon, gave the agent manning the ticket counter the record locator number, the Type B vouchers, and my credit card to take care of the small residual balance, and the agent manning the ticket counter applied the Type B vouchers and ticketed the reservation with no problems and no fuss.

My advice for anyone who is looking to do the same would be two-fold: first, try to build the reservation with UA flight numbers only; and second, keep trying until you find an agent willing to accept the vouchers in ticketing it.
Successfully redeemed another book of Type B vouchers on a UA itinerary, this time with two out of my 5 flights operated by CO. Almost identical experience to the above: first UA telephone agent wouldn't book and hold a reservation for me, claiming the Type B vouchers wouldn't work; after calling in again, a second agent booked and held the itinerary for me for ticketing at the airport; the agent at the airport counter accepted the Type B vouchers and ticketed my reservation without any fuss.
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