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Old May 25, 2011 | 12:48 am
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henkybaby
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Originally Posted by moral_low_ground

Providing a 24/7 operation for the World is much different (and a LOT more expensive) than offering support during local business hours.

If you wonder why then think - personnel needed, language, cover for sick, holiday, IT systems, call volume, 1st,2nd,3rd line problem solving etc etc
Absolute nonsense. I do this for a living by the way.
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