Flight/Origin-Destination: LAX-YVR-YYJ
Date: 24 May 2011
Cabin: J, Y
Status: E

Pre departure
Was check in quick and efficient?
Yes, no lineups in LAX, ticket agent arranged to seat me and GF together.

Did you use priority security: Yes, great perk

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes, MLL and ANZ lounges. MLL was busy, small, and did not give a favorable impression for visitors to canada. small drink selection and the usual veggie trays. ANZ next door was spacious and inviting, It made me want to go to NZ. A lounge in a foreign land should be a touchstone for Canadians abroad as well as a visitors first introduction to Canada. Perhaps AC might ask DFAIT to help renovate.

Was priority boarding offered (if applicable to your status) and efficient? Yes, love priority boarding

If there was a delay, did the gate agent provide timely updates?
No

Onboard - J cabin:
Were the crew professional & well groomed? Yes, looked sharp

Was the IFE activated on the ground? Yes, but rebooted after the safety video.
Was a pre-departure beverage offered on the ground? Yes, OJ or water.

Did crew offer to hang your jacket? N/A

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Menus and orders taken after departure. Customs forms before door closed

Did crew offer a hot towel prior to the meal service? Yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? Meal was good, ran out of the beef for my travel companion

Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Onboard - Y cabin: It was a Jazz connector, 15 minutes i will never get back, better than the ferry. not a bad flight, one cannot expect a 747 for a 38 mile flight.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
N/A

Overall experience/any other comments
Great flight, my upgrade and my girlfriends upgrades cleared 3 days before the flight.