Originally Posted by catandmouse

I second this - whenever I call the number from Switzerland, it's supposed to go to Bremen, but if you choose the English language option, you are nearly always passed to an agent in the US (and very helpful and competent they are too), even if it's clearly the middle of the night in Seattle, which is where I ended up with my last call.
Pretty obviously there is 24h 7/7 service of some kind, with agents all over the place. I don't understand why we can't have access to them, particularly, as others have pointed out, when we're travelling. On top of that, I have no idea how I'm supposed to access the Swiss number from outside Switzerland (it's an 0800 number), as it certainly doesn't work.