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Thread: BA changed my flight time and not informed me
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Old May 24, 2011 | 10:02 pm
  #6  
Feroze
15 Years on Site
 
Join Date: Mar 2010
Location: London
Programs: BA Silver
Posts: 248
This is an email I received when BA changed the times of my flight. I actually received two, because both inbound and outbound flights were cancelled at different times.

Dear Customer,

We regret to inform you that

- Flight BA8701 on xxxxx has been cancelled. We have tried to find the best alternative service, and have re-booked you accordingly.



Please accept our apologies for any inconvenience caused.

Passengers:
FEROZE
Booking Reference: xxxxx

--------------
FLIGHT CHANGES
--------------

***The following flight has been cancelled***
Flight Number: BA8701
From: Edinburgh
To: City Airport (London)
Depart: xxxx 2011 11:15
Arrive: xxxx 2011 12:35

*** You have been re-booked onto this flight ***
Flight Number: BA8703
From: Edinburgh
To: City Airport (London)
Depart: xxxx 2011 13:10
Arrive: xxxx 2011 14:30


The following requests have been carried
forward to your new flight(s)
seat request
seat request
----------
NEXT STEPS
----------
We hope you find this acceptable in which case you do not need to contact us.

If you do need to contact us, please see contact details below. Please do not respond to this email, as we will be unable to reply.

To see your full revised itinerary click on the link below:

http://www.ba.com/mmb/4?bookingRef=x...lastname=xxxxx

Please note that links in this email provide direct
access to your booking, so please only forward this
email if you want the recipient to access your booking
and the related services.

We advise you to visit the link above, where you
should click on the 'detailed itinerary tab' and
print it. You should then carry this with you when
you travel.
Any meal request made for this booking will be carried forward.
Any seat request made for this booking will be carried forward.
Any infant seat request made for this booking will be carried forward.

-----------------
HOW TO CONTACT US
-----------------
While we endeavour to offer you as full a service
as possible, we are unable to respond to individual replies
to this email.

However, if you do have a particular query about British Airways, you can ask your question online, or send us an email. Click on the link below to go to "Your questions"

http://ba.com/yourquestions

We do not need you to contact us to respond to this email.
However if you would like to call us, you can do so on


- United Kingdom 0844 493 0787

- Executive Club members should call their dedicated
contact number.
http://ba.com/travel/custsp
- or click the link below for numbers elsewhere
http://ba.com/contactus



Yours sincerely,
British Airways Customer Service
As you can see, I could call them if I wanted to, if the flights were unsatisfactory. However, these were the flights I actually wanted in the first place, but they were far more expensive than the ones I actually purchased.

Give them a call.
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