Originally Posted by
BurBunny
However, they rarely remark the PNR unless you challenge them. When I get someone who gives me an answer I disagree with, and feel to be wrong, I very quickly and politely thank them and hang up. Or fake an incoming call or whatever necessary to get off the line without them thinking twice about it and documenting the record.
The rule was that if you asked for a supervisor after not liking the answer you received, the sup will always note the conversation and discussion in the record. So "bowing out gracefully" would be the best approach.