Again, it's unfortunate that you continue to feel that way. However, you can rest assured that we had neither intended, nor made such a 'purchase'.
Indeed. I'm sure you phrased it as a "an 'op-up' to Diamond for the remainder of your Platinum-tier membership on a complimentary basis." And it was triggered by repeated complaints about the changes to the pricing structure. But certainly the two were unrelated, right?
The part where others have received similar and been hounded for not shutting up with their service complaints is also reality. Fits right in line with the service levels I was receiving back when I was a member and had the complaints that led to the "comp" in the first place.