Originally Posted by Jasper2009

There have been a few such reports, but fortunately Iīve had nothing but excellent service over the years, regardless of whether I had booked the FAF rate or any other rate. Some hotels even gave me some extra benefits as an employee friend (e.g. 20% discount on F&B)

IMO the "attitude" comes from the fact that the FAF rate was available to the public for quite a while and it probably was hard to distinguish the "real employee friends" from other people using the NFAF code.



I agree that the rate booked may result in a different level of service, but IMO itīs pretty much impossible to say whether itīs good or bad, it very much depends on the employee handling the booking and the hotel, e.g.

TA rate: treat the guest worse because he paid a lower rate or treat him better because he influences the decision of other customers?

FAF rates: treat the guest worse because he paid a lower rate and may not even personally know an employee or treat him better because heīs a friend of a long-time, valued Fairmont colleague?

What Iīm basically saying is that itīs not worth it to spend too much time thinking about worse/better treatment as a consequence of booking a particular rate.

The only rates I tend to avoid for various reasons are GRGD and third party bookings (expedia, travelzoo etc.)