I hate this National location. The people are great. The location has multiple deficiencies.

I fly into MDW about once per year and each time I have to search for the shuttle pick up. The last time the booth was unoccupied, there was no signage or directions at the booth. I follow the signs to rental cars and of course that is wrong. I remember the shuttle, but for the life of me I can not remember where to catch the shuttle.

I finally asked the Alamo clerk, I probably should have done this first but fatigue was already setting in. Easy enough in the end. I also noticed that one of the confirmations, email or web page I can not remember, mentioned the shuttle location, but the other, the one I was using, did not.

It was pouring rain and they let us out in the open lot. There was no full size on the front row, and all of the full size selections were blocked. I am standing in the rain looking for a full size and finally another customer grabs a car from the front row, freeing a Charger.

I take the Charger, check out an head down the road. The Charger is making a huge tire related noise, a big whoop whoop whoop on every tire rotation. I turn around on Cicero and go back to exchange cars.

The manager was great. He swapped me out to a brand new Charger and apologized for my problems. I have always had good customer service, but I hate the location. The outdoor lot, the hard to find shuttle, and the semi-off site location are all poorly implemented. On snowy or rainy days, pick up or drop off are miserable. The waiting area for the shuttle is uncovered. National really needs to improve this location.