Originally Posted by
soorox
In my experiences while flying with VN, there are actually 2 sides to VN;
1. Short Haul flights to SE Asia & Southern China/Hong Kong
2. Medium Haul to Long Haul flights to Australia, Europe, Japan, Sth Korea
All the flights in let's say 'Zone 1' that I have taken with them had been with nice, polite and friendly crew, who would even talk to you in a polite manner with exceptional service levels, with clean aircrafts, while their 'Zone 2' counterparts are very pretty much the opposite, no smiling, and very rude behavior to all pax even in J, although the aircraft varies.
The international flights to Paris are nice in the new 777, and the flight attendants are usually friendly. I've done SGN-CDG many times with various airlines, and on this route, I'd rather fly VN than AF, with their usually absent and arrogant flight attendants, or LH, with their dated 747 with cramped Economy without PTV. TG is still better than the others on this route. The only problem I had one time with VN was a broken IFE. The system was dead on the whole aircraft. 12h without any entertainement
is boring.
Also, on VN, as a Flying Blue member (basic level), there are frequent op-ups to Premium Economy, which is an unexpected perk at such entry-level status. I've had it one time, but some friends who fly VN more frequently have it more than 50% of the time.
Next month I'm flying back a similar route back to Europe with the new TK flight from SGN. New airline for me. I will compare.
I would say the main problem with VN, especially on domestic routes, are the constant delays.... The majority of flights are late, sometimes by a few hours.