Thanks, IAH_Flyer! Really, I never intended my life to be a sitcom.

Jon: I didn't know that. This is all asphalt construction that I'm seeing. And I doubt I'll ever see them enclosing the road to work on it; they'd never spend the money.

My fellow island person: I hear you; I've gotten stays refunded (well, I assume they were; I let the accounting office know when they should expect a reversal of charges). I used to know the web address for the Random Complaint Letter Generator; I'll look for it again. Meanwhile, here's the answer I got yesterday by e-mail:

Dear Mr. IslandCub,

Thank you for your message regarding your stay at The Delta Halifax. It has
been forwarded to Mr. Hank Stackhouse, General Manager, for his immediate review
and follow-up. You will be hearing from him soon.

Mr. IslandCub, I do apologise for the difficulties you encountered at check-in, and
throughout the duration of your stay. Certainly, the inattention to detail that
you encountered is not in keeping with Delta's standards; we are therefore
grateful that you have brought your concerns to our attention. I can assure you
that management will be following-up with the staff members involved.

If I can be of assistance at any time, please don't hesitate to contact me.

Best regards,

xxxxxxxxx
Guest Relations Co-ordinator