Funny you should say that the bread is bad on AF. I always felt that it was one of their strong points. And as we all know baguette and viennoiseries should not be heated - AF does it right.
Or have standards gone down in the last six months? From the few flights I did I wouldn't say so, but just asking.
Originally Posted by
TWA Fan 1
The LX crews are much more like AF crews in their old-world formality, although I would say that AF crews are friendlier and less stiff, although, in my experience the LX service is very good, just not particularly friendly or charming.
Agreed. The difference in (non-)temper between the Swiss and French comes through.
However, with the exception of "personal interaction" where I do find AF more pleasant (not because I have a cultural preference, I am half French/half Swiss) the service on LX is by far superior. More caring, more attentionate, more anticipating, more proactive. I guess there is no difference in longhaul Y (don't know), it is already notable in longhaul C and F, and where the difference shows the most is in European C. That also has to do with how each company positions its product, the corresponding processes behind and their attitude towards status pax. On LX since several months I arrive at my seat and every time they have already placed the two pillows that I always request and my two "usual" newspapers lying on my seat. The MdC always comes round and greets me personally, and they also know that I like my tea with lemon and that I like extra portions of chocolate for my kids (so they often hand me a little bag filled with plenty of them without me requesting it). They have those clients prefs on their PIL. That sort of attitude is then followed up throughout the flight. Could you imagine anything like that on AF? Even if the airline wanted to do something like that PNCs would probably argue that they can't, it's extra work, extra time, extra whatever and the unions would probably negotiate an extra week of paid vacation for that extra effort.
Which brings me back to my wet airline dream, for Europe: give me Air France style and bread; Lufty processes, seats on shorthaul, FCLs and its FFP; and Swiss service, longhaul seats, food and its love for status pax - and I have what I need. I don't know BA well enough to know where they fit in, but certainly they have something as well that should be part of this cocktail.