Originally Posted by
MR_MAMA
It is the person, not where they are located. Some agents are pro customer service than others. I have had outstanding service in all the centers and bad service in all of them. Just depends on the mood of who answers the phone
Well said^, I'd say my experiences have been 90% positive from all the call centers. It also helps to stay current, everyone here at FlyerTalk does that for me.
What I've also noticed is a sincere willingness on the part of the DL agents to double check when they're not sure of a policy or procedure. I hope not so frequent flyers get the same treatment.