It's interesting because Ruth's Chris is on this best survey and also on the worst survey. I've eaten at a fair number of these restaurants all across the country, and I must say that the quality is highly variable. For intance, the one in Baltimore (yes...Baltimore) is just phenomenal. Every time I have eaten there, the steak has just been absolutely delicious. One of the best I've eaten. I have been to the one here in San Francisco, and it is truly, truly disappointing. The steak is mediocre at best, and not tasty at all. One would think given the reputation of the cities that it would be the other way around, but the SF Ruth's Chris is really bad and the one in Baltimore is fantastic. Thus, it may be the high variability of Ruth's Chris, and it's significantly different from city to city.