One of flyers posted a letter he sent to NW after a similar experience on a transatlantic flight. He also posted NW's reply... on the Northwest thread. The reply was interesting in that it said Northwest realized those failings that were pointed out in this report, and that their goal was to change this in 2000. I hope so. There has definitely been improvement in their transatlantic business class - in December we actually had a pretty good dinner and a better breakfast than described here. NW has cut back too far, and must quickly restore some of the cutback in service if it wishes to compete effectively.