AusTXhiker: Congratulations on your upgrade! I'm always amazed what gate agents can do if they really want to, and how stubborn they can be when they don't want to. I'm curious...on what basis were you upgraded? Did you have a particularly "frazzled" look on your face? Why was "Larry" so nice while the first agent was so uncooperative? From your report, it doesn't sound like upgrades were even deducted from your account. If so, double congratulations! Again, how could "Larry" justify the upgrade to the computer without deducting upgrades from your account? Is there some code he entered saying "believe me, computer, this guy desperately needs to be upgraded?"