Why does this always happen to me????
(This happened to me back in June, while doing the SAME EXACT THING!!!!! I also had a similiar problem around Thanksgiving.)

Found out from the Biztravel email that the fare on my tickets to Cancun have dropped about $50. So, I find out from CO that I can get vouchers for $50 for each person provided I go to the airport. By the way, this was Monday.

So, I hop in the car for the 30 minute ride down interstate 78 to the airport in the crappy weather (rain, cold, etc). Finally get there, and the hourly lot in terminal c was cut in half, so it took about 15 minutes to find a space.

Finally get into terminal, only to find craziness at baggage claim. Stop off at Jake's coffee for a cup of Java, only to witness the person in front of me throw her cookie at the clerk. That's New York for you!!

Finally get upstairs to the main level, for more craziness. Apparantely a bunch of flights were cancelled yada yada yada. But international wasn't that bad, yet.

Get up to a very incompetent agent, who I wouldn't trust putting the routing sticker on my luggage if I was checking any. So, he gets his supervisor Dennis, who becomes my new best friend at Continental Airlines.

Dennis says that according to my fare rules, I had to pay $75 to get the voucher, as the tickets were being reissued. I told him that no, there was no fee if you wanted to get a voucher, but there was for cash. He says, "But for YOUR ticket, you pay for everything."

Fine, think you can push me around Dennis??? Pull the old "I fly you so much" by taking out my elite card only to hear "I don't care whether you are elite or not, there are more customers with important things behind you."

The good part: (maybe not good, but funny)
Dennis is now really pissed at me, since I insist there is no fee, and that there is a short line behind us. Dennis feels that I was too pushy, so he waves over a one of those supposed security guards that point you to an open agent while on line, who is "very intimidating." I really feel safe that this person is controlling whether bad people will blow up my plane. She asks me to move on. No sense getting arrested as a minor, so I walk across to elite/first class line, and call 800-WE[Don't]CARE2.

Press 2, but it was busy, so no sense staying on hold. I call up elite reservations, and talk to a nice agent. She says "I don't know what he is talking about, it says right here to issue travel certificates with no fee." VICTORY.

SO, I run across terminal C, with the agent on the phone, cut in line right up to Dennis, and he talks to the agent. I could see the smoke coming out of his ears. He probably didn't want to fill out 4 travel vouchers!!

Well, now I have my vouchers, and I'll be sure to stop in and say hi to Dennis tomorrow at 4:30 am.

I plan on writing a letter to Continental to be compensated for my cellular phone bill.