Originally Posted by
lexi
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_2 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A400 Safari/6531.22.7)
What would be considered appropriate compensation for a nonfunctional shower?
Just checked out of a one night stay at a Hilton Garden Inn. When I woke up to take my shower this morning I turned the handle and nothing happened. Nary a drop of water came out of the spigot. I fiddled with it for a few minutes to no avail. I was in a hurry so I washed up as best I could with a washcloth (the sink worked fine), got dressed, packed, and went to the front desk to check out.
When I told the front desk worker about the problem, she offered to send a maintenance man to the room, but I declined because I needed to get on the road. I asked her if there was anything she could do for me and she offered to take $20 off the room. I told her because I'm on a business trip, discounting the room doesn't really benefit me and could I have points instead. She said that would be fine - she would leave a note for her manager to credit my account. She asked how many points I was looking for. What would your answer have been? My reply to her caused her to raise her eyebrows like I was asking for the moon, but I thought my request was fair. I asked for 12,500 points since that's half the value of the lowest standard reward. Did I ask for too much?
While you were definitely the one inconvienced, I think your employer would have been happy w/ the discounted room rate. After all they were paying for the stay.
It always surprises me when someone is offered a rebate or refund on a room on a paid corporate stay when something goes wrong, but declines it because it doesn't benefit them personally (this is not singled out to the OP btw).
FWIW - I think 12.5K points was too high & probably would have asked for 5K.
Cheers.