Originally Posted by
lexi
My reply to her caused her to raise her eyebrows like I was asking for the moon, but I thought my request was fair. I asked for 12,500 points since that's half the value of the lowest standard reward. Did I ask for too much?
I think many people here would acknowledge that 12,500 points can be worth a lot more than her $20 offer. As a rule, I don't expect compensation for every service failure although I will give the desk information in order to prompt a fix for the next guest.