Originally Posted by
flyaaah
Oops!
I applied and got instant approval yesterday for the 25K, but I just tried and clicked on the offer again and it did changed to 10K. I have no idea to which I have been approved yesterday
. Nonetheless I will call the membership rewards and if not upgraded do the secure message way. On my way to 75K!
I will update the thread with my case, if anybody is interested.
Originally Posted by
sargenet
My husband applied under the 25K offer...emailed customer service with the offer code for the 75K....(membership rewards- points). They upgraded him to the 75K offer no problem (we were not targeted...I called and asked before we applied and was told NO on the phone).
I applied last week under the 25K offer and just got my card yesterday. I sent an email to "membership rewards-points" asking for the upgrade to the 75K offer. Received the standard message back saying I would receive a response within 10 hours....
24 hours later..no response. So I decided to call American Express. Spoke to someone in the membership rewards department. Told them I heard about the 75K offer after I applied. She said "no problem...you applied between April and July 1st and qualify for the better offer".
Said that my account is noted that I will receive the 75K offer, but she told me I needed to call back after my initial 25K posts and then they will manually add the additional 50K.
This is a little different from how the handled things with my husband's account. I have been told in writing that it will happen automatically after his first statement .... either way it sounds like it will be taken care of....
added: I am a brand new member of AMEX, May 2011, no first statement yet, only $61 spent.
Soooo, I have read another poster said that he waited until a Saturday night 8pm to send a msg, expecting NOT to get a
North American email rep. It worked for him! I did the same thing last night but I forgot and by the time I remembered it was 9:30pm. Still sent my
2nd secure message after being previously shut down by a NA rep. 10 hours later today still nada. I thought maybe a NA rep will start his work shift and shut me down and that I should have sent it at 8 pm!! I had planned on trying every week either by phone or email but after reading
sargenet success just a few hours ago I took a chance and called the
high call volume Sunday afternoon membership rewards desk 1-800-AXP-EARN (1-800-297-3276) lost connection three times! With the fear of being shut down or caught by a non valid offer ID, and after being shut down twice by chase on the upgrade extra 25K on their Onepass CC - once months ago and once just this week, yes you gotta try hard! - adrenaline started to kick in!
Someone answers, s**t, it's a North American rep! I went ahead and used the exact line of sargenet above and he asked me for a offer ID "yea...5894" him "give me one minute and I'll be back" 3 minutes later still not there, I almost felt like hanging up!! LOL. him "ok so sorry for the wait, so you are now under the offer
5894, after spending $500, and after waiting 6-8 weeks, you need to call us back and we will manually enter the 75,000 bonus point. Mr Flyaaah I'm making a note on the account, please make a hard copy note for yourself too, and please make sure to take down my name and my employee ID#." This is like a dream answer!!
75,000 BONUS MILES YOU GOTTA LOVE THIS GAME!!