I'd do a lot more than just file some complaint with the airline. FAA, local TV station, whatever. Raise some heck.
The TSA & FAA debacles have really pushed my buttons on this stuff. Authority figures actually actively, knowingly, putting us in more danger while saying they're making things safer.
My dad was in the air force, and he has said most of the transport planes had seats facing backwards. Think about it, if the plane comes to a sudden stop, which is safer? Being pushed backwards into your seat with lots of distribution of force, or being yanked around your waist by some tiny strap.
And it's not like Southwest Airlines doesn't have backward facing rows.
Of course, in this case it's all about if it met specifications and was installed properly, which it was. But geez, I can't believe some people don't think in common sense terms.
I suppose the FA's might have been thinking that the event of some catastrophe happening was far outweighed by some whiner wanting to recline on a redeye, but I'd think they could have been sued into oblivion too or lost their jobs.
Then again, I wish we could get things like the lie-down bed rows overseas carriers are getting, considering accidents are so rare, but I just hate seeing this dual-face behavior.