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Thread: Rapid Rewards Customer Relations Number is Always Busy
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Old May 13, 2011 | 4:32 pm
  #63  
texashoser
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Originally Posted by elhs
I am 23 mins into the customer relations hold. Looks like I will need to board my flight before I get a chance to talk with a 'live' person.
A word from the wise, if you are in a terrible hurry and must talk to CR in Dallas to resolve something, call the 800 number, use your AL+ status to use the RR 'cut to the front of line' feature, then ask the CS rep to transfer you to CR in Dallas. The CS reps have first-in-line access to the CR folks.
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