CONTINENTAL AIRLINES:

Currently regarded as the top-rated major U.S. Airline. Business and First Class Service normally beats all but the very top tier airlines and Continental gives them a good run for the money. But they just don’t innovate much in the back of the aircraft. Not all Business/First international aircraft have been outfitted with flat beds, but there seems little denying that this airline “has its act together. Sometimes I have trouble remembering it is a US-based airline.” There are good overseas connections from both Houston and Newark hubs. A Sky Team partner with Delta, Air France, and others.
Overall Grade: B

This was taken from: www.traveltruth.com

Above is an exerpt from what was said about the top 10 U.S. airlines. SW was not even on the list.....