Hey all, OP here. Sorry I didn't respond to follow up questions, I was visiting family and didn't check the forum while doing so.
Just to note a few things now that I am home:
Someone asked about the seating configuration. When the kid was kicking my seat, the grandma (who had been in 4D) was sitting in 5C (the other daughter had switched with her).
I actually had 5 drinks on the plane, but only 3 were Woodford. The other 2 were wine with my dinner.
I really did want to send a complaint to Delta, because the flight was an awful experience, but instead I sent the following (I wanted to "protect" the cabin crew, because I was sure the family would make a stink in an effort to get some compensation):
I am currently on DL 1805. Somehow this family of 4 was booked in F on this flight due to IROPS. The family has made it their mission to ruin the flight for everyone else in the cabin. Fortunately, the Orlando-based flight crew led by Ana has bent over backwards to try and offset the disruption this family has caused. Ana and her colleagues are providing the high level of service that is typical of Delta flight attendants, and it is the commitment of these cabin crews that keep customers like myself loyal to the Delta brand, even when other customers do their best to ruin a flight.
I received the following reply yesterday:
Dear Mr. HouseRulz77,
RE: Case Number XXXXXXX
Thank you for contacting Delta Air Lines to share your feedback on the
wonderful service you received from our flight attendants, while
traveling with us on May 5. Your feedback is greatly appreciated.
We truly appreciate the time you have taking to share your positive
comments regarding the service provided by our flight attendant Ana and
the rest of the Orlando-based crew, while traveling with us from Detroit
to Orlando. Though it sounds as if our flight attendants were trying
their best to not let other passengers be disturbed by this family, I
apologize that your flight in First Class was not as relaxing as it
should have been.
Additionally, as a SkyMiles member since 1992, you spend much of your
valuable time on our flights. I am so happy to hear that our flight crew
was able to make our experience a little better, despite the family of
four creating a disturbance. On behalf of everyone at Delta Air Lines,
I want to thank you for being one of our most valued customers and for
taking the time to recognize their exceptional service.
Please know I will be sharing your comments with our Inflight leadership
team so Ana and the rest of the crew receive appropriate recognition, on
your behalf. Thank you for sharing your thoughtful remarks.
Mr. HouseRulz77, as a Gold Medallion member, you are an integral part of our
customer base and we are always interested in your feedback. Thank you
for taking the time to write and compliment our flight attendants on
their service. We believe our team members are our most important
assets, and I am happy to learn our flight attendant exceeded your
expectations. We deeply value your business and look forward to serving
you soon.
Sincerely,
XXXX XXXXXXXXXX
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines
All is well that ends well I suppose.