Good report, HammerToad. Thanks.
Before I respond I need to tell you I am a DL Gold & they're my airline of choice. Now, that aside, it seems like there is a concerted effort going on with DL to upgrade their CS lately. Lots of discussion here about things (positive) they are doing that seemed to disappear back in '95-'96. Plus, if you flew DL more you'd have access to some of the nicest smoking lounges in the US.