Dear B747-437B,

Thank you for your email regarding your recent experience with Emirates. We are very sorry to learn of your subsequent disappointment on this occasion.

Please rest assured we have already forwarded your correspondence to Emirates Customer Affairs & Service Audit department, who handle all airline related issues. The case will be assigned to a Customer Relations Officer, and once they have completed their investigation, they will contact you directly with the outcome. If you have additional information which you feel might be of benefit to them, their contacts are as follows:

Emirates Customer Affairs & Service Audit
P O Box 686
Dubai, UAE
Tel. 971 4 7083611
Fax. 971 4 2864120
customer (dot) affairs (at) emirates (dot) com

We thank you for you patience whilst the matter is reviewed.

Should you require any further assistance please do not hesitate to contact us on 971 4 316 7200.

Thank you for your support of Emirates and we look forward to welcoming you on board

Yours sincerely,

XXX XXX
Skywards Member Services