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Old Jun 3, 1999 | 11:16 pm
  #6  
JeffS
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Join Date: May 1998
Location: Maryland
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OK, I need to chime in on this one. Same day (6/2) I am going BWI to IND via ORD. Get to airport and RCC concierge tells me my 8:48 pm flight is delayed due to weather. She confirms my upgrades and then tells me she isn't going to collect my coupons. She also kept the BWI RCC open 1 1/2 hours extra becasue of the delay. I love people who think about the customer first.

Finally at 10p we board the aircraft and at 10:30p taxi out to sit and wait for the ORD ground stop to clear. The FAs start showing "Shakespeare in Love" and it's OK to use cell phones. The ground stop clears at approx. 11:00 pm and we take off for ORD.

Just after takeoff the pilot comes on and announces that we need to take a more southern route to ORD and will arrive approx 1:50 am central time. Yeah, you got it, 3 1/2+ hours from BWI to ORD. Get to Chicago at 1:50 am and of course my IND flight left about an hour before. I am already re-booked on the 7:00 am flight.

So, I ask the gate agent about a hotel for the rest(?) of the night and am told that all the hotels are booked due to the weather problems. I am not exactly thrilled at that answer and express that I thought they took better care of 1Ks. I think since the O'Hare hilton was full that was about as far as they would go in looking for a hotel. I decided to call around and found a Holiday Inn with rooms 6 miles from the airport. UA did give me $50 worth of cab vouchers and, I would have paid for a hotel room that night anyway so off to the Holiday Inn I go. My good deed for the day was helping another couple get a room at the same hotel and then taking them in the cab with me.

The next day I get to Indy and my only saving grace was I did not have to sit in any meetings. Wed. night I fall asleep at 8pm and sleep for 10 solid hours.

Gee, isn't traveling lots o fun.

Seriously, it is clear to me that UA errs on the side of caution when it comes to these weather problems. I have landed at BWI in heavy winds and do not wish to repeat that experience.
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