Originally Posted by
MKE Traveler
I just received an email response from the reservations office at the hotel stating they will only upgrade me to the "next available" room category. Can a property unilatrally restrict platinum upgrades in this way?
please remember that the plat benefits allows for upgrades only to select standard suites....most properties go above this for certain guests but its not something that can be taken for granted....i don't believe overwater bungalows are part of the upgrade pool here....the property can upgrade you if they want to but they don't have to....