FlyerTalk Forums - View Single Post - Is CO system smarter than UA on rebook into Y due to missed connection?
Old May 10, 2011 | 1:48 pm
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jasonvr
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Is CO system smarter than UA on rebook into Y due to missed connection?

I did a MR over the weekend (booked thru CO using my OP number, but last segment SFO-SNA was on UA metal) and due to a delay coming out of EWR, I missed my connection in SFO. I went to the gate and got rebooked onto the next flight. Of course I checked my itinerary via .bomb and saw the standard Y booking class. I figured I'd get my obligatory extra 250 EQM and 0.5 EQS for the SFO-SNA rebook. However, the flight credited to my OP account today for only the standard mileage and 1 EQS. I'm not sure if it makes any difference, but I did get the UDU to F on that segment, but that shouldn't affect the underlying booking code, right?

I can't pull up the itinerary anymore on .bomb and even if I could, only the upgraded NF would show anyways. It is probably not worth fighting about the 250 EQM/0.5 EQS (although it would drive down the cpm of the MR just a bit), but is this something where CO is smarter and knows to give me only credit for my original G fare?

As a possible side note that may relate. After I got rebooked, I went to the CSR desk to see where I stood on the upgrade list (didn't expect anything). To my surprise, I was the only one on the list and after a lot of keyclicks, she handed me an F BP. Could she have pushed me out of Y at the same time?
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