Originally Posted by
estnet
I was not ug to an over the water bungalow (having confirmed beforehand that this was a plat. ug). After much (polite) questioning of why there were such rooms available for booking, etc. eventually they "found" one.
I just received an email response from the reservations office at the hotel stating they will only upgrade me to the "next available" room category. Can a property unilatrally restrict platinum upgrades in this way?