Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, UA Silver, HH Diamond, IHG Plat, Hyatt Plat, Marriott Titanium, Nat'l EE, Avis PC, Hertz PC
Posts: 16,637
The agent is right... only the PIT-MSP segment will be eligible for upgrades. As others have mentioned, the only way to get international upgrades is to buy an expensive Y, B, or M fare and upgrade using SWUs (only for Plats and Diamonds) or miles. Or sweet talk the GA (but don't get your hopes up).