FlyerTalk Forums - View Single Post - A Taurus with a Sun Roof in an Upgrade !
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Old Jan 10, 2004 | 8:45 am
  #6  
paul5E
20 Years on Site
 
Join Date: Dec 2003
Location: PHX
Programs: AA- Lifetime Platinum (Former EXP, CK) 6MM, Marriott - Lifetime Titanium Elite
Posts: 282
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fredmartens:
I think the Taurus w/ sunroof is a class YF...technically, an upgrade (weak) from an F. What class did you rent? </font>

It has been mentioned many times on this forum that a YF is technically NOT an upgrade and this has been put in writing by the customer service group at Hertz. It is not an upgrade from F that is, however it would be an upgrade from Midsize. I have had this mentioned to me on at least 2 occasions and pushed back to the agent. While they have been told this is an upgrade by the site management a quick call to Hertz CS certainly does the trick.

In the one case where I was unable to convince the desk agent after hours I had them downgrade the reservation to Midsize on the spot and at least saved the $$$ on the reservation at the time. When I returned the car I talked to the manager and they apologized for the confusion while promising to make the policy clear to the staff for future reference.

Cheers!
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