Originally Posted by pinniped

Major pet peeve of mine: I never, ever want to hear "we're a franchisee" from a hotel employee. I should never know and it should never have any bearing whatsoever on my interactions with the hotel.

If the back-office systems are different, so what. If Marriott sells me a gift card, then it should be seamlessly usable wherever I see the Marriott brand name.

Funny how it's never "We're a franchisee and our policy is to treat you *better* than the corporate locations do."

Originally Posted by aaupgrade

I am going to have to remember this in the event I ever hear the "we're a franchise" reference as I can always come back with, "so that means you are going to treat me better than the corporate locations because you want me to come back and not report back to Marriott that you are using the "franchise" excuse to provide shoddy service... BTW, where is the presidential suite?"