Buzz,

Despite the comments of another "flyertalker" regarding cutting your losses and being happy, I encourage you to pursue it further if you are not satified with the service!!

I guarantee that when the federal regulation changes in a month and airlines are bound by law to meet their obligation to customer satisfaction, they will change their tune quick, fast and in a hurry! Currently they have control over the extent to which they will compensate, however, that is getting ready to change, as will their disregard for the impact that their negligence has upon customers. Trust and believe that when they are required by regulation to compensate fairly, every incompetent and indifferent employee will have to change their work ethic, or I can assure you that the airlines will terminate them rather than have their incompetence effect their bottom line.

Some things you cannot put a price on and when you go the expense of planning a very special trip for a special occassion, one cannot recoup the loss associated with a dollar amount. Therefore you would think that the airline would make every attempt to salvage the repeat business by ensuring that they have exhausted every effort to satisfy the customer.

I say do what you need to do to feel better about your loss during your vacation!

Camillek