For those of you who had a similar issue before - what was their first line of communication with you? Was it a letter or a phone call? The reason I ask is because I got a phone call from an Avis rep local to the city I rented my car.

I actually had to call her cellphone to be able to reach her because she was always out on the field every time I called the Avis location she gave me the number for.

She then told me that she looked at many cars so she couldn't say exactly what the damage is (which I can understand). She said that I would have to fill out a damage report and she would e-mail that form and the pictures to me. But this was 2 days ago and I have yet to see anything. Called the main customer service number and they didn't even have any record of this damage yet.

I'm confused.