Originally Posted by
SusanDK
Now looking at my receipts from that period, our transponder did not charge us for tolls that one day that the Avis eToll kicked in for the $3.00 in tolls, but all the other days of our 4-week trip we did pay for tolls on our own transponder.
Will we be able to dispute the excess of $37.50 based on evidence that our own transponder was working for the entire 4-week period, other than that one day?
If you dont have proof that you paid the toll in question (and you just admitted that that toll did not show up on your statement), then AVIS is correct here. They paid the toll for you, and in accordance with your terms & conditions of rentals, they also charged you the convenience fee. No matter if you think its "absurd" or not, its what you signed.
Here is the other option... You clearly didnt pay for the toll, so under Florida Law you ran a toll... You're now a Toll Evader. That will cost you $100 in a fine from the state of Florida. But since the car is registered to AVIS, AVIS will charge you the $100 fine, plus a hefty processing fee to pay the fine.
While this seems all crazy, you clearly didnt pay the toll. Enough said.