I showed up 30 min early today to pick up my car at YVR and they didn't have any car to give me (I booked an F). Oh they had a bunch of luxury collection (Volvo S80, jags) cars but they weren't willing to give me one without paying an extra $25 per day I had offered to pay up to $10 more per day before they mentioned the $25 per day. I have no idea what they were going to do with the 6 people standing in -the non-gold line.

I said fine as a PC member just put me in a mid size and give me a full size. We don't have any cars right now and you are early. We can give you your choice of of Yukon or mini-van at no extra charge. I can understand that problems happen but the guy in front of me was shaking his head as well. He said he rents almost weekly here and the service has gone way downhill lately (they have also closed the gold booth outside).

I asked to speak to the manager who was in the office (at least that's were the front counter person went) and she wouldn't come out to speak to me. I had to speak to her on the phone Dolly (the manager)refused to give me a car She said that I reserved a vehicle and she could provide me with a vehicle. I explained very nicely that I reserved a car not a truck or mini-van. She replied "I only have 2 Volvo S-80's but 14 Yukon's" and she was not going to comp me a Volvo. I explained that Toronto and Calgary have no problem getting me what ever they have to get me going without so much as a peep about it. She said no. I said fine and canceled my reservation and walked down to Avis and got 300M for $5 more per day than my Hertz reservation. Not what I would have liked to do but since they had no cars that they were willing to give me I had no choice.

I called Hertz and they gave me the customer service number and it was local Toronto number that I had to phone long distance. They are investigating now and said they will get back to me. I want to point out that I made sure that they knew that the girl at the front counter was very good to deal with (I gave her name during my complaint call) as I am able to separate problems from the people

Anyway, I will provide an update when I hear back from them, probably in a week or two. Just a heads up for those heading to YVR in the next little while.