Originally Posted by
tsastor
There is a lot of information about BalticMiles in the SAS forum.
Their FF program was bad from the start and is getting worse ... Initially they matched status from SAS EB but I don't think they do it anymore.
You can read about lounge and other benefits here:
http://www.airbaltic.com/public/43716.html
On board everything is quite ok.
Their frequent flier program is probably the worst I've ever encountered. I've been trying to get credit for a flight from Riga to Istanbul and several "retro requests" and emails have been ignored.
They just don't seem quite professional to me. They're able to make it look like they know what they're doing, but it's all on the surface.
I hate to generalize but that's kind of how I felt in Latvia in general, "yeah, we know we're kind of Scandinavian now, but we've got our Soviet ways and don't you forget them, so please wait until we're ready to serve you". And in the meantime we'll be surly and unpleasant.
I have to say though that the Air Baltic Non-Schengen lounge at Riga was the exception, very nice staff.