Unfortunately, you'll often need to go into the service center to ask for an upgrade as a Five Star. My upgrades are taken care ~90% of the time as a President's Circle member, but my track record was much poorer as Five Star. It's unfortunate that it works out that way, but I wouldn't count on Hertz changing anytime soon. From my experience, Hertz is very good on the after-the-fact customer service, but not so hot on the pre-emptive stuff.
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by cabolew:
Wonders what the big deal is? I made five star and have seen no difference in the vehicles or service.</font>
[This message has been edited by snorkmaster (edited 05-27-2003).]