This has been my experience also. You give them a copy at check-in. They either tell you to hold onto it until you check-out or else they take the copy and lose it. Then you receive a bill under your door the last morning of your stay. You have been charged for 2 nights, so you head down to the FD (with an extra copy of the cert) to get it straightened out. It takes 10-20 minutes and a couple of associates to figure it out. You stand there wondering if they have ever seen these EEO's before.
That's usually what happens to me, too. It's extremely frustrating. For a while now, I've been "helping" by telling the front desk at check-in the best way to handle these -- which is to enter a rate change to zero for the last night. When they do what I suggest, everything works out fine. When they don't -- which sometimes happens even after they agree to do it -- then I have the experience described above.
Originally Posted by
oneLnot2
How about trying to make the reservation. I do as the cert says about reservations being confirmed in advanced with the Elite line, but they don't even know what it is either. I usually make it online myself, then call to let them make a note. Of course, that's still challenging. I don't leave until they correct it on the bill either.
Same here. It's much easier to make the reservation yourself, annotate it, then call to have the annotation affirmed. I've been doing that for quite a while now.
Originally Posted by
Counsellor
I don't believe that is true. My understanding is that they *are* reimbursed, just not 100% of face value (in other words, maybe $80 credit for a $100 Bonus Buck).
And it shouldn't be applied as a "discount" (although some Front Desk folks try to do that). It is indeed a form of payment, and you should get Marriott Rewards points for the face amount (e.g., at a Full Service property, 10 points per dollar plus elite bonus). Marriott Concierge has confirmed that a number of times in this forum. If it's applied as a discount, you lose out on those points.
I believe that you are absolutely right. Several years ago, I was told that Bonus Bucks are reimbursed to the hotel at $85 per $100 face amount. And it definitely should be applied as a payment, not a discount. EEOs, on the other hand, are clearly discounts, not payments.
Bruce