FlyerTalk Forums - View Single Post - Experience using Marriott Gift Cards (especially overseas)
Old May 3, 2011 | 2:54 pm
  #330  
FlyerTalker683455
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Join Date: Dec 2010
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Originally Posted by Tanic
They *were* processed by Visa until a few weeks ago; using the cards was as simple as the FD rep swiping the card in their computer. No more.

Marriott has since turned over processing to Give-X, and it has been nothing but trouble since. Not a single property has been able to easily use my Marriott gift cards since the transition. Some muddle through a long and arduous process of phone calls and approval codes, while others just Give-Up.

I hope that someone in Marriott's corporate office is paying attention to this situation. It is beyond annoying.
That explains it then. I think we are owed compensation. Marriott can't just issue gift cards which are not useable. It's highly inappropriate (not to mention embarrassing when they are being declined)
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