Originally Posted by
channa
DL is a different story -- DL provides its SkyPriority passengers hotels regardless of cause. While CO does not do that, CO is bound by Star Alliance rules.
And once again, CO fails to comply with
Star Alliance IRROPS rules.
Since you are a CO Plat, you're a Star Alliance Gold customer, and since you were on an int'l journey, CO should have covered your hotel (see pasted rule below).
This is entirely consistent with how CO treats its (best) customers in IRROPS. It's not just that they don't provide adequate hotel accommodation, but GAs are rude, sometimes outright lie (claim that later flights are full when they are certainly not, to cite just one example), often send us somewhere else to be serviced by someone else.
I always felt like I was a nuisance to CO employees, especially at EWR. Less so at IAH and AUS, but the undercurrent of attitude among employees particularly during IRROPs is noticeable systemwide.